About

This application is a comprehensive customer experience management tool designed for electric vehicle (EV) charging station operators. It provides functionalities for managing customer reviews, generating AI-driven responses, and analyzing customer feedback through various metrics. Users can navigate through a dashboard that includes sections for managing reviews, viewing sentiment analysis, generating reports, and configuring AI settings. The application is built using TypeScript and React, leveraging a modern UI component library for a responsive and user-friendly interface. Key features of the app include: 1. **Review Management**: Users can view, filter, and manage customer reviews. The reviews can be categorized, and users can perform actions such as deleting or editing reviews. The application also allows users to add new reviews manually. 2. **AI Response Generation**: The app integrates with various AI models (OpenAI, Google Gemini, Anthropic Claude, and xAI Grok) to generate response drafts for customer reviews. Users can customize the tone and manner of the responses and save them for future use. 3. **Sentiment Analysis**: The application analyzes customer reviews to determine sentiment, categorizing them into positive, neutral, and negative sentiments. This helps users understand customer satisfaction levels and identify areas for improvement. 4. **Reporting and Analytics**: Users can generate reports based on customer feedback and review data. The reports can include various metrics, such as the number of reviews, average ratings, and sentiment breakdowns. 5. **Best Response Cases**: Users can save exemplary responses to frequently encountered review types, allowing for quick access and consistency in customer service. 6. **User Settings**: The application allows users to configure AI settings, including API keys for different AI providers, and manage notification preferences. 7. **Responsive Design**: The application is designed to be responsive, ensuring usability across different devices and screen sizes. To use the application, users can log in to their accounts, navigate through the sidebar to access different sections, and utilize the provided functionalities to manage customer interactions effectively. The application is built on a robust backend using Supabase for data management, ensuring secure and efficient handling of user data and interactions. Overall, this application serves as a powerful tool for EV charging station operators to enhance customer engagement, streamline feedback management, and leverage AI for improved service delivery.