The Customer Connect app is a multi-platform messaging center designed to facilitate communication between businesses and their customers across various social media platforms, including Instagram and Facebook. The app allows users to manage conversations, respond to customer inquiries, and track customer interactions in a streamlined interface. To use the app, users can log in and connect their social media accounts. Once connected, they can view their inbox, which displays a list of conversations with customers. Users can filter conversations by platform and search for specific messages. When a conversation is selected, users can view the message history, send replies, and access customer information, including contact details and purchase history. The app is built using React and TypeScript, leveraging hooks for state management and effects. It utilizes a modular component structure, allowing for easy maintenance and scalability. Key features include a responsive design, dark mode support, quick reply templates, and customer insights. Users can also access various views, such as a dashboard for analytics, templates for common responses, and settings for managing account preferences. The app includes a notification system to alert users of new messages and important updates. Overall, Customer Connect aims to enhance customer engagement and improve response times, ultimately driving better customer satisfaction and retention.
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Last Updated April 16, 2025
