📊 Monday Update — 26 April 2026
Total: 860 cases | Started at 914 two weeks ago ✅
🏆 Best result this week:
✅ Status 5: 55 → 17 cases — Technicians, you cleared 38 devices over the weekend. Outstanding! 💪
⚠️ Needs action TODAY:
🔩 Status 4: 47 → 64 (+17)
👉 Warehouse Supervisors: new part requests came in over the weekend. Go through them NOW. Fulfill or escalate — no request left unanswered today.
📦 Status 12: 728 cases
👉 CRM: first task every morning this week = Status 12 calls. Before anything else.
🚨 2-WEEK ALERT:
491 cases frozen across ALL 8 report days. Same devices. Same customers. 14 days of waiting.
Branch notes file has your exact REF list with time elapsed. Open it. Assign it. Act on it.
Baghdad / Erbil / Sulaymaniyah / Baqubah supervisors: cases with 200+ days elapsed must be escalated to management this week — these are beyond CRM calls. 📋
I need to check how snapshots are stored — the new format compares against "two weeks ago" and counts cases frozen across ALL report days, not just prev vs curr.
The WhatsApp message is rewritten to match your example. It now opens with the day name and long-form date ("📊 Monday Update — 26 April 2026"), shows the total with the "Started at X two weeks ago" comparison, automatically picks the largest status decrease as 🏆 Best result this week with the technician shout-out, drives the ⚠️ Needs action TODAY section (🔩 Status 4 to Warehouse Supervisors and 📦 Status 12 pushing CRM to call customers and bring them in to collect their devices), surfaces a 🚨 2-WEEK ALERT with the count of refs frozen across all report days, lists every status and every branch with deltas, and ends by naming the supervisors of any branches that have 200+ day cases for management escalation.
I'll add an Arabic version that matches the template precisely, plus a language toggle in the WhatsApp tab. Let me update the builder and the UI.
Now append the Arabic builder at the end of the file:
Now wire the language toggle into the workbench UI:
Now wire the language state through to the panel and add a language toggle in the WhatsApp tab:
Now add the language toggle and RTL textarea in the WhatsApp tab:
The WhatsApp message now supports an Arabic version that follows your template line-by-line: the header (📊 تقرير متابعة الكولات المفتوحة with the Arabic-formatted date and the comparison line), the 📈 ملخص اليوم status block with the Arabic status names (تسجيل جديد / طلب قطعة غيار / استلام قطعة / جاهز للتسليم / مسلّم مفتوح) and ⚠️▲ / ✅▼ markers, persistent / new / closed counts, the urgent branch alert (🚨🚨), warehouse alert for Status 4, CRM alert for Status 12, "فروع تحسّنت" with 🏆 trophies for big drops and ✅ "أُغلق بالكامل" for branches now at zero, "فروع تحتاج متابعة عاجلة" with 🚨/🔴/🟡 flags, the "كولات حرجة (أكثر من 100 يوم)" section with the highest-day callout, and a "🆕 فرع جديد" line for branches that didn't exist before. A new Language toggle (English / العربية) in the WhatsApp tab switches between the two versions and the textarea automatically flips to RTL.