Wireframe for Escalation Engineer:
Purpose: Display a list of cases in a queue with their current status.
Functionality: Enable escalation engineers to self-assign cases from the queue.
Key Elements:
A clear listing of all cases with sortable columns for case ID, submission time, priority level, and current status.
A self-assign button next to each case allowing engineers to take ownership.
Filters to view cases by different criteria (e.g., unassigned, priority, most recent).
A status indicator showing whether a case is open, in progress, or closed. | A shadcn/ui and v0 generation - v0
