The Objective is to build a functional AI-powered chat bot integrated with Twilio.
Here's a rough flow of how it should work:
- A person calls the AI call center.
- The AI system asks a few questions (e.g., name, age, etc.).
- Once the responses are verified, the AI transfers the call to a human agent.
Additional Requirements:
- The system should include a webhook that interacts with a number pool to route calls only to available agents.
- A dashboard must be built to track calls, recordings, agent availability, and other key metrics.