create a prototype for the subscriptoin cancellation When the User Tries to Cancel the Subscription
Cancellation Without Refund
What Happens:
The subscription remains active until the billing period ends, and no refund is issued.
The user is notified:
"Your subscription will remain active until [end date]. No further charges will be made."
3. After Cancellation
a. Service Deactivation
What Happens:
The WhatsApp notification service stops immediately or after the billing cycle ends (based on policy).
The license key is deactivated.
The plugin becomes inactive in Moodle.
b. Data Management
What Happens:
All stored WhatsApp message logs, user preferences, or configurations are retained for 30 days in case the user wants to reactivate.
After 30 days, the data is permanently deleted unless the user manually requests to retain it.
c. Reactivation Option
What Happens:
The user can reactivate their subscription anytime.
Provide a one-click "Reactivate Subscription" button in the dashboard.
4. Notifications to the User
Upon Cancellation:
"Your subscription has been successfully canceled. Your service will end on [date]."
Before Service Ends:
Send reminders via email/WhatsApp:
"Your WhatsApp notification service will stop in 7 days. Reactivate now to continue uninterrupted."
5. Downgrade Option (Alternative to Cancellation)
Instead of canceling, offer a downgrade option:
"Would you like to switch to a lower-tier plan instead of canceling? Downgrades will apply from the next billing cycle."
Benefits of staying are highlighted, such as:
Access to message history.
Continued automation without reinstallation.
6. Feedback Collection
When canceling, prompt the user to share feedback:
"We’re sorry to see you go! Please share why you’re canceling so we can improve."
Options include:
Too expensive.
Don’t need it anymore.
Found an alternative.
Technical issues.
I'll create a prototype for the subscription cancellation process based on your requirements. I'll use React to create a modal dialog that walks the user through the cancellation process, including confirmation, feedback collection, and options for downgrading or reactivating.
Here's the prototype implementation:
This prototype implements the subscription cancellation flow as described in your requirements. Here's a breakdown of the implementation:
CancellationModal component manages the overall flow and state.To use this prototype:
Dialog, Button, RadioGroup, Label).CancellationModal component in your desired location, passing isOpen and onClose props.This prototype provides a user-friendly interface for the subscription cancellation process, incorporating all the steps and options you specified. You can further customize the styling and behavior to match your specific needs.