SLA Definition Management Tool

I'll create a comprehensive interface for operations managers and analysts to view and edit Account Management Expert Escalation SLA definitions. The tool will allow users to update configurable parameters while clearly indicating which fields are editable versus read-only.

Key Features

1. Comprehensive SLA Definition Form: The interface is organized into logical sections (Basic Information, Deadlines, Matching Logic, Business Hours, and Events) for easy navigation.
2. Clear Visual Distinction: Read-only fields are visually distinguished with a muted background and "Read-only" badges, while editable fields are clearly interactive.

3. Rich Form Controls:

   • Text inputs for simple fields
   • Number inputs for deadline values
   • Custom time pickers for time-related fields
   • Multi-select components for fields that accept multiple values
   • Tabs for organizing event types (Start, End, Pause, Restart)
4. Responsive Design: The form adapts to different screen sizes, with appropriate column layouts for desktop and mobile views.
5. Form Validation: Basic validation is implemented to ensure data integrity.
6. Save Functionality: The form includes a save button that provides feedback via toast notifications.

Implementation Details

• State Management: The form uses React's useState hook to manage the SLA definition data.
• Custom Components: I've created specialized components like MultiSelect and TimePicker to enhance the user experience.
• Feedback System: Toast notifications provide clear feedback when saving changes.
• Tabbed Interface: The Events section uses tabs to organize different event types without overwhelming the user.
• Mock Data: The form is pre-populated with mock data to demonstrate how it would look with real information.

The implementation follows the requirements by clearly distinguishing between editable and non-editable fields while providing a clean, professional interface for operations managers and analysts to efficiently update SLA definitions.

SLA Definition View Mode

Here's how the SLA definition looks in view-only (non-edit) mode. This provides a clean, readable display of all the SLA information without editable fields.

View Mode Features

The view-only mode of the SLA Definition Management tool provides a clean, readable display of all SLA information without editable fields. Here are the key features:

1. Clean Read-Only Interface: All information is presented in a structured, easy-to-read format with clear labels and values.
2. Consistent Organization: The view maintains the same logical grouping as the edit form (Basic Information, Deadlines, Matching Logic, Business Hours, and Events).

3. Visual Enhancements:

   • Section icons help visually distinguish between different categories of information
   • Multi-value fields (like Task Types) are displayed as badge collections for better readability
   • Tabbed interface for Events section maintains the organized view of different event types
4. Edit Mode Toggle: A prominent "Edit Definition" button allows users to switch to edit mode when changes are needed.
5. Responsive Design: The layout adapts to different screen sizes while maintaining readability.

Implementation Details

• The page component now includes state management to toggle between view and edit modes
• The view component uses definition lists (<dl>, <dt>, <dd>) for semantic markup of label-value pairs
• Badges are used to display multi-value fields in a compact, readable format
• The same tabbed interface is maintained for the Events section to provide a consistent experience
• Icons are added to each card header to provide visual cues about the content

This implementation provides a clean, professional interface for operations managers and analysts to view SLA definitions, with a clear path to edit mode when changes are needed.