Based on the feedback that the return money will go to account credit and not directly refunded to the card or bank, here are a few suggestions to adjust the page:
Clarify the Process:
Add a note under the "Refund to Visa" and "Bank Transfer" options stating that refunds will be issued as account credits instead of direct refunds.
Example: "Refunds will be credited to your account for future purchases."
Account Credit Option:
Include an "Account Credit" option explicitly, with an explanation like "Faster refunds directly to your account for future use."
Allow users to select this as a default option.
Add Visual Indicators:
A small tooltip or an info icon can clarify why the refund is going to account credit.
Example: "Why account credit? Refunds are quicker and can be used on your next purchase."
Confirmation Page:
After selecting the refund option, display a clear summary that confirms the refund will be credited to the account, with an estimated processing time.
Support Section:
Provide a link to FAQ or support for further questions about account credits. pls make me design for that
I've created a refund page design that clearly communicates that all refunds will be processed as account credits rather than direct refunds to cards or bank accounts. The design includes:
Refund Method Options:
The design is responsive and uses a clean, user-friendly layout with clear visual indicators to help users understand the refund process.