[V0_FILE]typescriptreact:file="components/custom-nodes.tsx" "use client" import { Handle, Position, type NodeProps } from "reactflow" import { useRouter } from "next/navigation" import type { MouseEvent } from "react" interface CustomNodeData { label: string navigateTo?: string description?: string } const baseNodeStyle = { borderRadius: "8px", fontSize: "12px", fontWeight: "600", textAlign: "center" as const, cursor: "pointer", transition: "all 0.2s ease-in-out", minWidth: "120px", minHeight: "60px", display: "flex", alignItems: "center", justifyContent: "center", position: "relative" as const, } export function InputNode({ data, selected }: NodeProps) { const router = useRouter() const handleClick = (event: MouseEvent) => { event.stopPropagation() if (data.navigateTo) { router.push(data.navigateTo) } } return (

{ e.currentTarget.style.transform = "scale(1.05)" e.currentTarget.style.boxShadow = "0 4px 12px rgba(25, 118, 210, 0.3)" }} onMouseLeave={(e) => { e.currentTarget.style.transform = "scale(1)" e.currentTarget.style.boxShadow = "none" }} >

{data.label}

{data.description && (

{data.description}

)}

Click to view details

) } export function DefaultNode({ data, selected }: NodeProps) { const router = useRouter() const handleClick = (event: MouseEvent) => { event.stopPropagation() if (data.navigateTo) { router.push(data.navigateTo) } } // Determine colors based on node type from label const getNodeColors = (label: string) => { if (label.includes("AI") || label.includes("Analyzer")) { return { bg: "#fff3e0", border: "#f57c00" } } if (label.includes("Assignment") || label.includes("Engine")) { return { bg: "#e8f5e8", border: "#388e3c" } } if (label.includes("Agent") || label.includes("Support")) { return { bg: "#fce4ec", border: "#c2185b" } } if (label.includes("Knowledge") || label.includes("Resolution")) { return { bg: "#f1f8e9", border: "#689f38" } } if (label.includes("Learning") || label.includes("Improvement")) { return { bg: "#fff8e1", border: "#ffa000" } } return { bg: "#f3e5f5", border: "#7b1fa2" } } const colors = getNodeColors(data.label) return (

{ e.currentTarget.style.transform = "scale(1.05)" e.currentTarget.style.boxShadow = `0 4px 12px ${colors.border}40` }} onMouseLeave={(e) => { e.currentTarget.style.transform = "scale(1)" e.currentTarget.style.boxShadow = "none" }} >

{data.label}

{data.description && (

{data.description}

)}

Click to view details

) } export function OutputNode({ data, selected }: NodeProps) { const router = useRouter() const handleClick = (event: MouseEvent) => { event.stopPropagation() if (data.navigateTo) { router.push(data.navigateTo) } } return (

{ e.currentTarget.style.transform = "scale(1.05)" e.currentTarget.style.boxShadow = "0 4px 12px rgba(46, 125, 50, 0.3)" }} onMouseLeave={(e) => { e.currentTarget.style.transform = "scale(1)" e.currentTarget.style.boxShadow = "none" }} >

{data.label}

{data.description && (

{data.description}

)}

Click to view details

) } [V0_FILE]typescriptreact:file="pages/ticket-creation.tsx" "use client" import { Button } from "@/components/ui/button" import { Card, CardContent, CardHeader, CardTitle } from "@/components/ui/card" import { ArrowLeft, Users, FileText, Clock } from "lucide-react" import { useRouter } from "next/navigation" export default function TicketCreationPage() { const router = useRouter() return (

Ticket Creation System

Total Tickets Created

1,234

+12% from last month

Active Users

456

+8% from last month

Avg. Creation Time

2.3 min

-15% from last month

Ticket Creation Process

User Input Collection

Gather issue details, priority level, and affected systems

Automatic Categorization

AI-powered classification of ticket type and urgency

Ticket Generation

Create unique ticket ID and initial documentation

Queue Assignment

Route to appropriate team queue for processing

Key Features

Smart Forms

Dynamic forms that adapt based on issue type

Auto-Classification

ML-powered automatic ticket categorization

Duplicate Detection

Identify and merge similar tickets automatically

Priority Scoring

Intelligent priority assignment based on impact

) } [V0_FILE]typescriptreact:file="pages/intelligent-assignment.tsx" "use client" import { Button } from "@/components/ui/button" import { Card, CardContent, CardHeader, CardTitle } from "@/components/ui/card" import { ArrowLeft, Brain, Users, Target, Zap } from "lucide-react" import { useRouter } from "next/navigation" export default function IntelligentAssignmentPage() { const router = useRouter() return (

Intelligent Assignment Engine

Assignment Accuracy

94.2%

+2.1% from last month

Avg. Assignment Time

1.2 sec

-0.3s from last month

Active Agents

Ticket Analysis

Natural language processing to understand ticket content and complexity

Skill Matching

Match ticket requirements with agent expertise and availability

Load Balancing

Distribute workload evenly across available agents

Priority Routing

High-priority tickets get immediate attention from senior agents

Agent Performance Metrics

Sarah Johnson

Network Specialist

98%

Success Rate

Mike Chen

Database Admin

96%

Success Rate

Lisa Wang

Security Expert

97%

Success Rate

) } [V0_FILE]typescriptreact:file="pages/resolution-engine.tsx" "use client" import { Button } from "@/components/ui/button" import { Card, CardContent, CardHeader, CardTitle } from "@/components/ui/card" import { ArrowLeft, BookOpen, Lightbulb, CheckCircle, Clock } from "lucide-react" import { useRouter } from "next/navigation" export default function ResolutionEnginePage() { const router = useRouter() return (

Intelligent Resolution Engine

Resolution Rate

89.3%

+5.2% from last month

Avg. Resolution Time

4.2 hrs

-1.3 hrs from last month

Knowledge Articles

2,847

+127 new this month

AI Suggestions Used

76%

+12% from last month

Resolution Process

Knowledge Base Search

Semantic search through documented solutions and best practices

AI Recommendations

Machine learning models suggest solutions based on historical data

Solution Validation

Automated testing and validation of proposed solutions

Implementation

Guided implementation with step-by-step instructions

Recent AI Suggestions

Network Connectivity Issue

Suggested: Check DNS configuration and firewall rules

✓ Successfully resolved in 15 minutes

Database Performance

Suggested: Optimize query indexes and update statistics

✓ Performance improved by 40%

Security Alert

Suggested: Update security patches and review access logs

✓ Threat neutralized within SLA

) } [V0_FILE]typescriptreact:file="ams-lifecycle-diagram.tsx" isEdit="true" "use client" import { useCallback } from "react" import ReactFlow, { type Node, type Edge, addEdge, Background, type Connection, ConnectionMode, Controls, useNodesState, useEdgesState, MiniMap, } from "reactflow" import "reactflow/dist/style.css" import { InputNode, DefaultNode, OutputNode } from "./components/custom-nodes" const nodeTypes = { input: InputNode, default: DefaultNode, output: OutputNode, } const initialNodes: Node[] = [ // Ticket Creation Stage { id: "user-input", type: "input", data: { label: "User Reports Issue", navigateTo: "/ticket-creation", description: "Initial problem reporting", }, position: { x: 0, y: 200 }, }, { id: "ticket-creation", data: { label: "Ticket Creation\nSystem", navigateTo: "/ticket-creation", description: "Automated ticket generation", }, position: { x: 200, y: 200 }, }, // Intelligent Assignment Stage { id: "ai-analyzer", data: { label: "AI Ticket\nAnalyzer", navigateTo: "/intelligent-assignment", description: "NLP-powered analysis", }, position: { x: 400, y: 100 }, }, { id: "skill-matcher", data: { label: "Skill-Based\nMatcher", navigateTo: "/intelligent-assignment", description: "Agent expertise matching", }, position: { x: 400, y: 300 }, }, { id: "intelligent-assignment", data: { label: "Intelligent\nAssignment Engine", navigateTo: "/intelligent-assignment", description: "Smart routing system", }, position: { x: 600, y: 200 }, }, // Assignment to Agent { id: "assigned-agent", data: { label: "Assigned\nSupport Agent", navigateTo: "/intelligent-assignment", description: "Human expert handling", }, position: { x: 800, y: 200 }, }, // Intelligent Resolution Stage { id: "knowledge-base", data: { label: "Knowledge Base\nSearch", navigateTo: "/resolution-engine", description: "Solution database lookup", }, position: { x: 1000, y: 100 }, }, { id: "ai-recommendations", data: { label: "AI Resolution\nRecommendations", navigateTo: "/resolution-engine", description: "ML-powered suggestions", }, position: { x: 1000, y: 300 }, }, { id: "resolution-engine", data: { label: "Intelligent\nResolution Engine", navigateTo: "/resolution-engine", description: "Automated problem solving", }, position: { x: 1200, y: 200 }, }, // Final Resolution { id: "ticket-resolved", type: "output", data: { label: "Ticket Resolved\n& Closed", navigateTo: "/resolution-engine", description: "Issue successfully resolved", }, position: { x: 1400, y: 200 }, }, // Feedback Loop { id: "feedback-loop", data: { label: "Learning &\nImprovement", navigateTo: "/intelligent-assignment", description: "Continuous optimization", }, position: { x: 700, y: 400 }, }, ] const initialEdges: Edge[] = [ // Main flow { id: "e1", source: "user-input", target: "ticket-creation", animated: true, style: { stroke: "#1976d2", strokeWidth: 2 }, label: "Submit Issue", }, { id: "e2", source: "ticket-creation", target: "ai-analyzer", animated: true, style: { stroke: "#7b1fa2", strokeWidth: 2 }, label: "Analyze", }, { id: "e3", source: "ticket-creation", target: "skill-matcher", animated: true, style: { stroke: "#7b1fa2", strokeWidth: 2 }, label: "Match Skills", }, { id: "e4", source: "ai-analyzer", target: "intelligent-assignment", animated: true, style: { stroke: "#f57c00", strokeWidth: 2 }, }, { id: "e5", source: "skill-matcher", target: "intelligent-assignment", animated: true, style: { stroke: "#f57c00", strokeWidth: 2 }, }, { id: "e6", source: "intelligent-assignment", target: "assigned-agent", animated: true, style: { stroke: "#388e3c", strokeWidth: 2 }, label: "Assign", }, { id: "e7", source: "assigned-agent", target: "knowledge-base", animated: true, style: { stroke: "#c2185b", strokeWidth: 2 }, label: "Search Solutions", }, { id: "e8", source: "assigned-agent", target: "ai-recommendations", animated: true, style: { stroke: "#c2185b", strokeWidth: 2 }, label: "Get Recommendations", }, { id: "e9", source: "knowledge-base", target: "resolution-engine", animated: true, style: { stroke: "#689f38", strokeWidth: 2 }, }, { id: "e10", source: "ai-recommendations", target: "resolution-engine", animated: true, style: { stroke: "#689f38", strokeWidth: 2 }, }, { id: "e11", source: "resolution-engine", target: "ticket-resolved", animated: true, style: { stroke: "#0277bd", strokeWidth: 2 }, label: "Resolve", }, // Feedback loop { id: "e12", source: "ticket-resolved", target: "feedback-loop", animated: true, style: { stroke: "#2e7d32", strokeWidth: 2 }, label: "Feedback", type: "smoothstep", }, { id: "e13", source: "feedback-loop", target: "intelligent-assignment", animated: true, style: { stroke: "#ffa000", strokeWidth: 2 }, label: "Improve", type: "smoothstep", }, ] const snapGrid: [number, number] = [20, 20] export default function AMSLifecycleDiagram() { const [nodes, setNodes, onNodesChange] = useNodesState(initialNodes) const [edges, setEdges, onEdgesChange] = useEdgesState(initialEdges) const onConnect = useCallback((params: Edge | Connection) => setEdges((eds) => addEdge(params, eds)), [setEdges]) return (

Application Management System (AMS) Lifecycle

Interactive diagram showing the intelligent ticket management flow from creation to resolution • Click on any node to view detailed information

{ if (node.type === "input") return "#1976d2" if (node.type === "output") return "#2e7d32" return "#666" }} maskColor="rgba(255, 255, 255, 0.8)" style={{ backgroundColor: "rgba(255, 255, 255, 0.9)", border: "1px solid #ddd", borderRadius: "4px", }} />

Input/Creation

Analysis

Assignment

Resolution

Learning

💡 Click any node to explore detailed information

) } [V0_FILE]typescriptreact:file="app/page.tsx" isEdit="true" "use client" import AMSLifecycleDiagram from "../ams-lifecycle-diagram" export default function Page() { return } [V0_FILE]typescriptreact:file="app/ticket-creation/page.tsx" "use client" import TicketCreationPage from "../../pages/ticket-creation" export default function Page() { return } [V0_FILE]typescriptreact:file="app/intelligent-assignment/page.tsx" "use client" import IntelligentAssignmentPage from "../../pages/intelligent-assignment" export default function Page() { return } [V0_FILE]typescriptreact:file="app/resolution-engine/page.tsx" "use client" import ResolutionEnginePage from "../../pages/resolution-engine" export default function Page() { return }